Have a question? Happy to help!
Use the form below, or the chat feature in the bottom right corner of the screen and we'll get back to you as soon as possible.
For all Order Inquiries, please reach out to our Customer Experience team through support@goldbelly.com.
Our phone support hours are:
9am-8pm EST, Monday-Friday
10am-6pm EST, Saturday-Sunday
We can be reached at 1-888-675-6892.
If you call us during support hours and are unable to reach a team member, please contact us via text message at 1-61-TXT-BELLY (1-61-898-23559). Kindly include the details about your inquiry and order number (as applicable), and we will respond to you as quickly as possible. Please note that message and data rates from your carrier may apply.
Are your products Kosher?
Yes
Since our full product line is made in different facilities, we have a two kosher certifications:
Our line of CRUMBS products sold in supermarkets are certified by the OU. They are OU Dairy
See the certificate here
Our line of CRUMBS cookies jars are also certified OU Dairy
Our line of Signature size cupcakes sold exclusively on our e-commerce website is
Certified Kosher by:
When will my product ship?
Our freshly baked made to order cupcakes are shipped on Mondays & Wednesdays. Our boxes typically arrive in 1-2 days after it ships.
What do I do if my delivery is late or delayed?
We do everything possible to ensure your order arrives on time. However, once a package ships, there are factors out of our control that may come up and cause a late or delay in delivery. If your order is delayed due to one of these outside factors, please contact us below or via the chat in the bottom right corner.
What is my tracking number?
You should receive Shipping Confirmation email with a tracking number once your order ships.
You can also use the Self-Help in the bottom right corner of the website and select "Track An Order" to get the most up-to-date tracking information, or reach out via the Chat or the form below.
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