Shipping & Returns

Nationwide Delivery Orders:

All of our cupcakes & cookies that ship nationwide are always final sale. We are unable to accept returns or offer refunds on any order that is shipped nationwide. Any changes or cancellations to a nationwide shipping order must be made 3 days in advance of the initially requested delivery dateOriginal CRUMBS Bakeshop does not offer refunds for delays caused by our shipping partners (FEDEX / UPS) due to weather, mechanical issues, strikes, natural disasters, incorrect shipping information, mistakes on the part of our shipping partners’ employees or similar reasons. In the unlikely instance that you experience a problem with your order, please contact Our policy is to have any request for a return, refund or exchange submitted within five (5) days of original purchase date and an original proof of purchase will be required for any resolution. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.  Thank you!